Delivery and payment

1. Dispatch costs for USER orders must be paid by the USER, unless expressly indicated otherwise.

2. BLANCO Y TINTO or, where appropriate, the VENDOR will indicate the shipping costs in the order process. These costs must be accepted by the USER prior to acceptance of the order, unless they are included in the price. BLANCO Y TINTO will indicate beforehand any additional cost that is to be incurred in the purchase process.

3. BLANCO Y TINTO or, where appropriate, the VENDOR will inform the CUSTOMER of the estimated delivery dates for the order during the purchase process. The delivery dates indicated in the order are purely estimates and refer to business days.The VENDOR will process the order made by the USER no later than 48 business hours after payment is made, except for particular cases in which the VENDOR or BLANCO Y TINTO specifies that additional days are required to prepare the order or to purchase the products. BLANCO Y TINTO is not be liable for any additional delays to the estimated delivery date.

4. The USER is responsible for checking the order at the time of delivery and for making any claim or complaint at that same moment which the USER considers justified, such as product breakages or the absence of certain products. If the USER does not inform the courier at the time of delivery and on the pertinent document (delivery note) of any problem with the order received (breakages, missing goods, wrong products), BLANCO Y TINTO and the VENDOR will not be liable for any claims or costs arising from any later claim. BLANCO Y TINTO can request photographs confirming any claim made by the USER with respect to a delivery incident and can pass these on to the VENDOR.

5. The logistics of orders is made by the VENDOR or, where appropriate, suppliers hired by the VENDOR to provide this service. Consequently. BLANCO Y TINTO does not intervene in this process in any way. BLANCO Y TINTO accepts no liability arising from any failure to comply with the obligations covered by this clause caused by an action or omission of the logistics operator, without prejudice to any steps. BLANCO Y TINTO might freely take to aid in coming up with a solution to any incidents that may have occurred upon the request of the parties involved. If BLANCO Y TINTO is in charge of the logistics management, the USER will be duly informed in advance

6. Orders will be delivered at the delivery address freely provided by the USER in the order form, as long as the address is confirmed as lying within the delivery areas covered on the Platform. For this purpose, USERS are hereby informed that there may be VENDORS that do not accept a PO Box as a delivery address, in which case the USER will be informed beforehand and the order will be cancelled, unless the USER can offer an alternative address in the same locality. BLANCO Y TINTO will not accept liability when delivery is not made as a result of the inaccuracy or falsity of the data provided by the USER for this purpose, or for circumstances in which the delivery cannot be made for reasons beyond the control of the delivery company assigned, such as the absence of the addressee.

7. The order will be delivered as soon as possible and, whatever the case, no later than thirty (30) calendar days as of the date of order confirmation. Though the order contains an approximate delivery date, the VENDOR reserves the right to be able to change this date as long as the USER and BLANCO Y TINTO are informed beforehand. The delivery date on the order is purely informative and not contractually obligatory. As long as the product has not been sent and/or the total delivery term as of the payment of the order exceeds 30 calendar days, the USER can cancel the order at no cost and receive a refund of the price.

8. Deliveries are made on business days (Mondays to Fridays) during business hours (9 am-7 pm). Regrettably, deliveries are not made on weekends, outside business hours or on public holidays, regardless of whether or not the USER requests these options in the order or by some communication to the BLANCO Y TINTO team.

1. The USER can pay for the purchases made through the means provided by BLANCO Y TINTO on the WEB SITE, as indicated in the section that deals with making a purchase herein. Whatever the case, the systems involved guarantee secure payment BLANCO Y TINTO will in turn pay the VENDOR.

2. BLANCO Y TINTO reserves the right to use third-party means of e-payment and/or financial institutions to manage the payments made by USERS over the WEB SITE, in collaboration with means of payment providers.

3. BLANCO Y TINTO does not have access to the bank data linked to USER means of payment and has no knowledge of, and does not register, these data during the payment transaction.

4. BLANCO Y TINTO reserves the right to reject or cancel at its entire discretion, upon notice to the USER, those orders that may be: (i) inaccurate or contain obvious product errors, (ii) contain inaccuracies or obvious errors in setting the price on the SITE, or (iii) any suspicion of fraud or of having provided significantly false, incomplete or inaccurate data by USERS.

5. BLANCO Y TINTO reserves the right to request that a copy of the card used to make the purchase and of the ID, bank statement, national ID document, passport or equivalent of the USER be sent by fax or e-mail to confirm the truthfulness of the data provided. Whenever paying by bank transfer, the USER must make sure that the details contained in the order confirmation e-mail figure in the said transfer. Consequently, the bank transfer will indicate the account number to which the transfer is to be made, the amount involved and the reference that must be attached to speed up the definitive acceptance process related to the order in question. The order will be processed after full payment has been made. The delivery data reported to the USER will begin to be calculated as of the reception on account of the full amount. The order made by bank transfer is valid for 48 hours. Any payment made after that term can be subject to changes with respect to price and product availability. If an invoice is requested for the purchased products, the USER hereby expressly authorises the VENDOR to send it in digital format and in the legal currency of the country of residence of the VENDOR. If the payment is made by PayPal and if a collection agreement has been executed with PayPal by clicking the “Remember PayPal data” box, the USER can cancel the aforementioned agreement by accessing his/her user account from the section “My account -> Edit Profile” or by accessing his/her PayPal account and cancelling the agreement. The USER hereby states that under these circumstances USER data are processed by PayPal.